Privacy policy.

1. Who we are and what this notice covers

CapHatch LLC is the company responsible for the personal information described in this notice. Our contact address is 222 Columbus Avenue, San Francisco, CA 94133, United States. You can reach us at team@caphatch.com.

This notice covers caphatch.com, website forms and chat, requests for services or private beta access, newsletters and our related business communications. It explains the information we handle, why we use it, the providers involved and the choices available to you.

An enquiry or beta-access request does not create a CapHatch OS account. This website notice does not describe every data flow within a CapHatch OS company workspace. Before providing sensitive workspace data, ask us for the privacy information and arrangements applicable to your beta participation or engagement.

2. Information we collect

Information you provide

When you contact us, we collect the information you choose to submit, such as your name, email address, company or organization, country or location, website, enquiry type, selected support areas and a description of your objectives. Messages may contain information about your role, company stage, product, customers or other business requirements.

We also handle correspondence, chat messages, meeting notes and information provided while discussing or delivering an agreed engagement. Earlier applications or later service discussions may include links, pitch materials or other documents you supplied voluntarily. Our current initial enquiry form does not require a pitch deck or confidential documents.

Technical and usage information

Website and service providers may collect an IP address, browser and device information, pages requested, approximate access times, referral information, cookie identifiers and interactions with features such as forms or chat. The information collected depends on the feature used and applicable settings.

Please do not include passwords, payment-card details, government identification numbers, confidential target information or another person’s sensitive data in an initial form or chat message.

3. How we use information

We use enquiry and communication information to respond to you, understand the company’s needs, assess fit, discuss scope and availability, coordinate requested support and manage the resulting business relationship. For beta-access requests, we use the information to evaluate and communicate about access; submitting a request does not guarantee acceptance.

We use technical and usage information to operate the website, understand how its content is used, maintain performance, troubleshoot problems and help detect spam, misuse or security issues. We also keep records needed for service administration, legal obligations, resolving disputes and enforcing agreements.

When you subscribe to updates or choose to receive marketing communications, we use your contact details for that purpose. You can unsubscribe or ask us to stop marketing emails. We may still need to send messages about a service or request you are already using.

CapHatch does not sell your personal information to third parties.

4. Quick Answers and website chat

CapHatch Quick Answers displays prewritten information from our published service and product guidance. Its keyword search runs locally in your browser. The Quick Answers feature does not send your search text to CapHatch, HubSpot or an AI provider, and it does not save that text in cookies or browser storage. Existing website analytics and provider services are described elsewhere in this notice.

Selecting “Talk to the team” requests the existing HubSpot chat. Your Quick Answers search is not copied into the conversation. Messages you choose to enter in HubSpot are handled as described below. You can also use the Contact form instead.

The website uses HubSpot’s chat service. When you use it, HubSpot processes the messages and contact details you submit, together with technical information needed to operate the chat. Conversations may be associated with a contact record and reviewed by the CapHatch team to respond and follow up.

Chat is a way to ask questions and contact the team. It is not a secure document portal, a confirmation of service or a guarantee of an immediate human response. Use the initial conversation to describe your question without sending sensitive documents.

HubSpot’s handling of information through its services is described in its privacy policy. If we introduce a new visitor-facing AI service that materially changes how chat information is processed or who receives it, we will update the relevant notice and explain the feature before you use it.

5. Service providers and other sharing

We use WordPress.com and Jetpack services for website functionality, including forms and related tools. The enquiry form is connected to Jetpack CRM. We also use HubSpot for chat and customer-relationship functions. Information submitted through a particular feature can be processed or stored by the provider supporting it.

Other operational providers may support hosting, email, storage, spam prevention, analytics, image delivery or embedded website features. Providers receive information relevant to the service they perform. See Automattic’s privacy policy for information about WordPress.com and Jetpack services, and HubSpot’s privacy policy for HubSpot services.

Where you ask us to coordinate a specialist, partner or introduction, we may share relevant contact and company information as part of the arrangement discussed with you. Independent legal, tax, immigration and other professional providers are responsible for their own advice and privacy practices. Visiting this website alone does not authorize us to circulate your pitch deck or confidential company documents to potential investors or partners.

We may also disclose information when required by law or a lawful request, or when necessary to protect rights, safety and the security of our services.

6. Cookies, tracking and external features

The website and services embedded in it may use cookies or similar browser storage for essential operation, preferences, chat continuity, usage measurement and other enabled functions. These technologies can connect visits or interactions to browser identifiers and, where you provide contact details, to a contact record.

Third-party features, such as chat, translation, social content or other embedded material, may receive technical information when they load or when you use them. Following an external link takes you to a service governed by that provider’s own privacy notice.

You can review, block or delete cookies in your browser and use any privacy controls offered by the relevant service. Blocking cookies or scripts may affect chat, forms or other functionality. Email unsubscribe choices and cookie choices are separate. Contact us when you need help with a tracking-related request or cannot find a relevant control.

Privacy choices you make directly with a provider are managed by that provider. You can also contact CapHatch to discuss how those choices affect our use of your information.

7. Retention and security

We retain personal information for as long as needed for the purpose for which it was collected, including responding to an enquiry, managing an ongoing relationship and meeting legal or recordkeeping requirements. The appropriate period depends on the type of information, the status of the relationship, applicable obligations and any need to resolve a dispute. Records held in provider systems or backups may follow separate operational deletion cycles.

We use safeguards intended to protect information, including HTTPS for website connections and access controls for the systems we use. No website, storage system or method of transmission can be guaranteed completely secure. Contact us promptly if you believe information shared with CapHatch has been compromised.

8. International processing

CapHatch operates from the United States and supports companies across markets. Information you provide may be processed in the United States and other countries where our providers operate. Privacy protections and legal requirements can differ between countries.

Contact us for information about processing arrangements relevant to your relationship with CapHatch, particularly before providing sensitive company information or material subject to geographic restrictions.

9. Your choices and privacy rights

Depending on your location and the law applicable to the information, you may have rights to request access to or a copy of your personal information, correction, deletion, restriction of processing or portability, and to object to certain uses. Where processing relies on consent, you may be able to withdraw it without affecting processing that took place lawfully before withdrawal.

You can unsubscribe from marketing emails using the link in a message or contact us directly. To make another privacy request, email team@caphatch.com, describe your request and tell us how you interacted with CapHatch.

We may need to verify your identity and authority before releasing or changing information. We will explain any applicable limitation, such as a legal retention requirement or the rights of another person, and respond as required by applicable law. Do not send identification documents unless we have explained why they are needed and agreed an appropriate way to provide them.

Where applicable, you may also raise a concern with your local privacy regulator. You are welcome to contact us first so we can address the issue.

10. Children and changes to this notice

CapHatch’s website and business services are not intended for children under 13, and we do not knowingly collect personal information from children under that age. Contact us if you believe a child has provided information so we can review and address it.

We may update this notice as our services or practices change. The latest version will be posted at this URL with an updated date. If a change significantly affects how we use information already provided, we will notify affected users directly using the contact information available to us.